Do you offer refunds or returns?
As all of our products are bespoke and made specifically to order, we do not offer refunds or returns for change of mind. Each wallpaper, mural, fabric, and cushion is a one-off product created for your individual requirements and cannot be resold. However, if your order arrives damaged, faulty, or not in the condition expected, […]
Can I track my order?
All wallpaper, murals (including samples), fabrics, and cushions are sent with a tracking number and link so you can follow your order’s journey. Most of our products are shipped using FedEx, but depending on the destination and product type, your order may also be sent via DHL or Royal Mail. Once your order has been […]
Will I receive an order confirmation?
After placing your order, you will receive an order confirmation email with details of your purchase. Please check that all your information is correct, including your delivery address and order details. If you do not receive your confirmation email, please check your spam or junk folder. If you still cannot find it, please get in […]
Can I deliver to a different address?
Yes, of course. You can have your order delivered to an address that is different from your billing address. Simply add your preferred delivery address during checkout. If you have any special delivery instructions, you can also leave a note with your order, and we’ll do our best to accommodate your request.
Will I have to pay taxes or customs charges on my order if I’m in the EU?
If your wallpaper, mural or fabric is shipped from Latvia, Europe, and delivered within the European Union, you will not normally be charged any import duties or customs fees. Please note that local taxes may apply depending on your location and local regulations. If you have any questions about your specific order, please contact us […]
Do you offer delivery duty paid (DDP) to the USA?
Yes, we do. All orders shipped to the USA are sent Delivery Duty Paid (DDP), meaning any applicable import duties are covered as part of the shipping process. This helps ensure a smoother delivery experience with no unexpected customs duty charges upon arrival. Please note that you may still be responsible for any local taxes […]
Where do you ship from?
All of our wallpapers and murals are printed and shipped from Latvia, Europe. The shipping location for fabrics varies depending on the fabric you choose. Some fabrics are printed and shipped from Latvia, while others may be dispatched from the UK or the USA. This allows us to source and print our products as efficiently […]
How long will it take for my order to arrive?
Delivery times vary depending on your location. Typically, orders arrive within 7–14 working days from the date your order is placed. If you require your order sooner, we may be able to arrange expedited shipping. Please get in touch with our team for availability and pricing, and we’ll be happy to provide a quote.
What are your delivery costs?
We offer free worldwide delivery on all wallpapers and murals. Delivery charges for fabrics and cushions vary depending on your location and will be calculated at checkout before you complete your purchase. If you have any questions about delivery costs for fabrics or cushions, please feel free to contact us and our team will be […]
Where do you ship to?
We ship our wallpapers, murals, fabrics, and cushions worldwide. No matter where you’re located, we can deliver your order directly to your door. Shipping costs and delivery times will vary depending on your location and will be calculated at checkout. If you have any questions about shipping to your country, please get in touch and […]
How does delivery work?
Delivery is arranged directly by the artisan creating your furniture. Once your piece is complete, the artisan will obtain a delivery quote from a suitable furniture courier or carrier serving your area. The cost of delivery is separate from the price of the furniture and will be provided to you before shipping is arranged. This […]
How long will it take to make my decoupage piece of furniture?
The time required depends on the size of the piece, the complexity of the design, and the current workload of the artisan creating it. As every item is individually handcrafted, no two commissions are exactly the same. Most decoupage furniture projects take between 2 and 6 weeks to complete, although larger or more intricate designs […]
