Returns and Refunds
Wallpaper and Murals
The wallpaper and murals we send you are made just for you, the way you want them.
Whilst we carefully check all products before packing and dispatching them to you, if you receive a mural or wallpaper that is either incorrect or damaged, you can return these products to us for a replacement, free of charge.
Please contact our customer services team for full details: info@modecohome.com
Please provide these details with the email:
1. Your order reference
2. Why you want to return the goods
3. Whether you are looking for a replacement product or a refund
Important Notes:
- Please contact our customer services team about the item you wish to return within 14 days of receipt of the item.
- Once our team have confirmed that the product can be returned for replacement or refund, you will be asked to return your ModEco wallpaper or mural back to us in its original undamaged packaging with your full contact details within 14 days of receipt of your item.
- Any refunds made will be by crediting the original debit/credit card used to make the original purchase.
- We are unable to make refunds for incorrectly measured walls, and we accept no responsibility for defective installation, nor will we accept any consequential loss, refer to full terms and conditions for details.
- It is the customers' responsibility to check the product on receipt and before hanging to a wall surface. We are unable to offer any refunds resulting from incorrect hanging of your products.
Cushions
In the unlikely event that your product is faulty please return it within 14 days of receipt.
Please contact our customer services team for full details: info@modecohome.com
Please supply a photograph and description of the fault with the email.
Where the product is faulty we will offer to replace the cushion or offer a full refund depending on your wish.
